Terms of Service

These Terms of Service ("Terms") govern access to and use of the StrainSignal service ("Service") operated by:

TEGRALAB S.R.L.
B-dul Dacia nr. 133, Sc. D, Sector 2, București, Romania
CUI: 52851778
("TEGRALAB", "we", "us", "our")

By installing, accessing, or using StrainSignal, the customer entity ("Customer") agrees to these Terms.

1. Service Description

StrainSignal is a Slack-integrated software service that analyzes behavioral activity metadata to generate statistical indicators related to workload patterns and potential burnout risk.

The Service:

• Processes Slack event data
• Performs pattern matching to detect @mentions for responsiveness metrics
• Does not store Slack message content
• Generates derived behavioral metrics and risk scores
• Provides dashboards and alert functionality

StrainSignal provides probabilistic indicators based on statistical modeling and baseline analysis. It does not guarantee accuracy, completeness, or prevention of burnout.

2. B2B Use Only

The Service is intended solely for business and organizational use. Customer represents that:

• It is a legal entity
• The individual accepting these Terms has authority to bind the entity
• The Service will not be used by or for minors

3. Customer Responsibilities

Customer is solely responsible for:

• Ensuring lawful basis for employee data processing
• Providing all required employee notices
• Obtaining any necessary consents
• Complying with GDPR, labor laws, works council obligations, and monitoring regulations
• Determining how to interpret and use Service outputs

Customer shall not make adverse employment decisions solely based on StrainSignal outputs without independent human review.

TEGRALAB shall not be responsible for employment-related decisions made by Customer.

4. Slack Integration and Authority

Customer represents that it has authority to:

• Install Slack applications
• Grant necessary API permissions
• Authorize processing of Slack workspace data

TEGRALAB is not responsible for unauthorized installation or misuse of Slack credentials.

5. Data Processing

TEGRALAB processes Customer Data strictly as a data processor on Customer's instructions.

Message content received via Slack events is processed transiently for @mention pattern detection and is immediately discarded. Message content is not stored.

Stored data includes:

• Slack user identifiers
• Workspace identifiers
• Channel identifiers
• Email addresses
• Display names
• Profile pictures
• Activity timestamps
• Derived behavioral metrics
• Risk scores
• Alert history
• Administrative settings

Full data processing terms are governed by the Data Processing Addendum.

6. Subscription and Billing

The Service operates on a per-seat subscription model.

A "Seat" means a monitored user account.

6.1 Trial

Customers may receive a 14-day trial. After trial expiration, paid subscription begins automatically unless canceled.

6.2 Billing

Subscriptions are billed via Stripe. Seat counts may adjust dynamically based on active monitored users.

6.3 Cancellation

Customer may cancel at any time. Upon cancellation:

• Monitoring continues until end of billing period.
• After expiration, Service access is suspended.

6.4 Non-Payment

Failure to pay may result in suspension. TEGRALAB may suspend or terminate access for overdue accounts.

7. Data Deletion and Retention

Upon Slack uninstall or Customer request:

• All Customer Data is permanently deleted without undue delay.

TEGRALAB does not retain archived copies after deletion.

8. Security

TEGRALAB implements:

• Encryption in transit (HTTPS)
• Role-based access control
• Restricted internal access policies

TEGRALAB does not guarantee that the Service is completely secure or error-free.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available." TEGRALAB disclaims all warranties, express or implied, including:

• Fitness for a particular purpose
• Non-infringement
• Accuracy of outputs
• Medical or psychological reliability

StrainSignal is not a medical device, does not diagnose conditions, and does not provide medical advice.

10. Limitation of Liability

To the maximum extent permitted by law:

TEGRALAB's total aggregate liability arising out of or related to the Service shall not exceed the total fees paid by Customer during the twelve (12) months preceding the event giving rise to the claim.

TEGRALAB shall not be liable for:

• Indirect damages
• Consequential damages
• Lost profits
• Lost data
• Reputational harm
• Employment-related claims
• Emotional distress claims

Nothing in these Terms limits liability for fraud, intentional misconduct, or death or personal injury where legally required.

11. Indemnification

Customer agrees to indemnify and hold harmless TEGRALAB from claims arising out of:

• Employee monitoring disputes
• Employment decisions
• Violations of labor or privacy laws
• Unauthorized use of the Service
• Failure to provide employee notice

12. Termination

TEGRALAB may suspend or terminate access if:

• Customer breaches these Terms
• Payment is overdue
• Security risks are detected
• Use is unlawful

13. Governing Law

These Terms are governed by the laws of Romania. Disputes shall be resolved exclusively by the competent courts of Romania.

14. Modifications

TEGRALAB may update these Terms. Continued use constitutes acceptance of changes.